PRIVACY POLICY

1. Scope and Applicability

This Privacy Policy applies to all users of the Yutrp platform, specifically travel agents and agencies ("you" or "your"), who use the Yutrp website to book flights, hotels, and packages for their end customers.

2. Information We Collect

We collect the following types of information:

2.1 Agent & Business Information

• Name, agency name, business registration details
• Email address, phone number, contact information
• KYC documentation (PAN, GST, Aadhaar, etc.)

2.2 Booking & Customer Data

• End-customer name, age, gender, passport, travel preferences
• Itineraries, contact details, and ID proof (if applicable)

2.3 Financial & Wallet Information

• Wallet balance, top-up transactions
• UPI ID, transaction logs, payment gateway details

2.4 Technical Information

• IP address, device type, operating system
• Cookies and usage logs
• Browser type, session data

3. How We Use Your Information

We use the collected information to:

• Facilitate travel bookings and wallet payments
• Authenticate agent accounts and verify compliance
• Provide customer support and resolve disputes
• Improve the functionality, security, and performance of our platform
• Comply with legal, tax, and audit obligations

4. Legal Basis for Processing

If you are subject to laws like the GDPR, we process your data under the following legal bases:

• Contractual necessity (to provide services)
• Legal compliance
• Legitimate interest (fraud prevention, system security)
• Consent (where explicitly required)

5. Information Sharing

We may share information with:

• Travel service providers (airlines, hotels, tour operators) for booking execution
• Third-party vendors (payment gateways, fraud detection services)
• Cloud infrastructure and API partners supporting our booking inventory
• Regulatory authorities, if legally obligated

We do not sell your or your customers' personal information.

6. Wallet and Payments

• Transactions made through the Yutrp wallet or UPI are processed via third-party payment gateways.
• Wallet balances are non-transferable and non-refundable unless otherwise stated under the Terms & Conditions.
• Sensitive payment data is never stored on our servers.

7. Cookies and Analytics

• We use cookies and similar tracking technologies for analytics, fraud detection, and personalization.
• You may manage cookie preferences through your browser settings.

8. Data Retention

• We retain your information as long as your account is active and as required by law or internal policies.
• End-customer booking data is retained to comply with service provider and tax regulations.

9. Data Security

We implement commercially reasonable safeguards including:

• SSL encryption
• Role-based access controls
• Regular security audits and compliance checks

10. Your Rights

You may:

• Access, correct, or delete your personal data
• Object to certain types of data processing
• Request restriction of data use
• Contact us at support@yutrp.com for any requests or concerns

End-customers should contact the respective travel agent directly for their personal data concerns.

11. Cross-Border Data Transfers

Your data may be processed or stored in countries with different data protection laws. In such cases, we ensure adequate protection mechanisms are in place.

12. Children's Data

Yutrp is not intended for individual consumers or minors. We do not knowingly collect data from persons under 18 years of age.

13. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our services constitutes your acceptance of such changes.

14. Contact Us

For questions or concerns about this Privacy Policy or our data practices, contact us at:

support@yutrp.com